Network Status
If you are experiencing a connection issue that is not listed here, please check nbn service status on nbn’s network status page.
If you do not see any outages or faults listed either here or on nbn’s status page, and you are experiencing an outage, please power cycle your modem/router and any nbn equipment for 15mins first before calling our support team.
Please note: This status page indicates active incidents & upcoming maintenance within our core network, and that of our backhaul carrier network, as well as connectivity to the nbn network through nbn PoI’s only. It will not display nbn network incidents or outages.
Active Incident
Overall status: Partial Service Disruption (Updated: )
Intercapital/International Backhaul Networks
SingaporeUSATASWASAACTQLDNSWVICNT
Partial Service Disruption
Core Network Services
SingaporeUSATASWASAACTQLDNSWVICNT
Operational
Voice Network
TASWASAACTQLDNSWVICNT
Operational
Fibre Services
TASWASAACTQLDNSWVICNT
Operational
NBN
TASWASAACTQLDNSWVICNT
Operational
Data Centres
SIN1LAX1AKL2AKL1DRW1HBA1PER2PER1ADL1BNE1CBR1SYD2SYD1MEL2MEL1MEL3SYD3BNE2SYD4ADL2
Operational
API Services
SYD2SYD1MEL2MEL1MEL3
Operational
Mobile Service
TASWASAACTQLDNSWVICNT
Operational
Indigo West Perth-Singapore
Partial Service Disruption
Incident Status: Partial Service Disruption
Components: Intercapital/International Backhaul Networks
Locations: Singapore, WA
[Investigating]We are currently investigating an outage on Indigo West from Perth to Singapore. Traffic on protected services and Internet Services will route through alternate routes.
[Identified]Indigo has advised that the system is hard down due to a Shunt fault. Additional diagnostics are underway at present.
[Identified]We have confirmed the root cause as a shunt fault within our provider's infrastructure. Our provider is actively working with their equipment vendor to conduct a detailed investigation and determine the full scope of the issue.
We are monitoring this situation closely and maintaining direct contact with our provider. While we do not have additional details to share at this time, we are committed to keeping you informed as the investigation progresses.
We will provide our next update as soon as we receive further information from our provider.
We are monitoring this situation closely and maintaining direct contact with our provider. While we do not have additional details to share at this time, we are committed to keeping you informed as the investigation progresses.
We will provide our next update as soon as we receive further information from our provider.
[Identified]The fault location is estimated at 65km from Perth Cable Landing Station based on testing but awaiting the vendor to review test results and confirm. The Indigo Team has engaged their marine maintenance operator for vessel allocation and planning of the repairs. ETA is on 26 Aug 2026. All timelines remain subject to clearance, logistics arrangement and weather conditions.
Our teams remain fully engaged and will continue to monitor the situation closely. We will provide further details as they become available.
Our teams remain fully engaged and will continue to monitor the situation closely. We will provide further details as they become available.
[Identified]We would like to provide you with the latest update regarding the shunt fault in Indigo West cable system.
The fault location is estimated at 47.624km from Perth Cable Landing Station or 28.5km from the nearest repeater. The Indigo Team has engaged their marine maintenance operator for vessel allocation and planning of the repairs. ETA is on 30 Aug 2026 with an ETR on 4 Sep 2026. All timelines remain subject to clearance, logistics arrangement and weather conditions.
Our teams remain fully engaged and will continue to monitor the situation closely. We will provide further details as they become available.
The fault location is estimated at 47.624km from Perth Cable Landing Station or 28.5km from the nearest repeater. The Indigo Team has engaged their marine maintenance operator for vessel allocation and planning of the repairs. ETA is on 30 Aug 2026 with an ETR on 4 Sep 2026. All timelines remain subject to clearance, logistics arrangement and weather conditions.
Our teams remain fully engaged and will continue to monitor the situation closely. We will provide further details as they become available.
[Identified]The repair ship will be repairing the Shunt Fault off Perth between the 2nd and 11th of September.
[Identified]We have been advised by Indigo that the estimated repairs to Indigo West has an updated ETR of the 16th of September with additional extended contingency till the end of 20th of September due to new faults found.
[Identified]We would like to provide you with the latest update regarding the shunt fault in Indigo West cable system.
Our submarine cable provider has informed the completion of restoration works as scheduled was completed on 15 September 03:53 UTC. They have powered up Indigo West after the final bight was released and power control was handed back to CLS. However, traffic failed to restore. Further testing has revealed that the fault initially identified as a shunt fault, has now deteriorated into a full cut.
The restoration schedule planned for 02 until 09 October 2026, is now under review by Indigo. Further updates will be shared as new information becomes available.
Our submarine cable provider has informed the completion of restoration works as scheduled was completed on 15 September 03:53 UTC. They have powered up Indigo West after the final bight was released and power control was handed back to CLS. However, traffic failed to restore. Further testing has revealed that the fault initially identified as a shunt fault, has now deteriorated into a full cut.
The restoration schedule planned for 02 until 09 October 2026, is now under review by Indigo. Further updates will be shared as new information becomes available.
[Identified]Scheduled to repair the fault on Indigo West off the coast of Perth has completed. Unfortunately the existing shunt fault on Indigo West in Singapore has deteriorated into a full cable break and services remain down.
Repairs off Singapore is expected to be on 16 Oct 2026 until 26 Oct 2026.
Repairs off Singapore is expected to be on 16 Oct 2026 until 26 Oct 2026.
[Identified]Shunt Fault Repairs have been delayed to;
Start Time: Oct 25, 2026 01:00 UTC
End Time: Nov 3, 2026 23:59 UTC
Start Time: Oct 25, 2026 01:00 UTC
End Time: Nov 3, 2026 23:59 UTC
[Identified]Latest update regarding the subsea cable fault on Indigo West cable.
Repair vessel has now been mobilised and began transit to the repair site.
Repairs are expected to commence on 25 Oct 2026 and ETR is on 3 Nov 2026.
Repair vessel has now been mobilised and began transit to the repair site.
Repairs are expected to commence on 25 Oct 2026 and ETR is on 3 Nov 2026.
[Identified]Repair vessel has arrived at the fault location and began setup for electroding and Remotely Operated Vehicle (ROV) inspection of the cable damage with an ETR on 3 Nov 2026.
Repair operations are underway and we will provide further updates as they become available.
Repair operations are underway and we will provide further updates as they become available.
Scheduled Maintenance
NBN POI 3WER (Werribee), 3TMN (Tullamarine), 3CTA (Cheltenham), 3MEA (Nunawading Depot), 3LIL (Lilydale), 3HRS (Horsham), 3WHL (Wheelers Hill), 3STK (St Kilda), 3KEY (Keysborough), 3SHP (Shepparton), 3KGP (Kings Park), 3BEN (Bendigo), 3RWO (Ringwood), 3GEE (Geelong), 3SMR (South Morang), 3NBA (North Balwyn), 3FSR (Footscray) - Permanent Cable Repair
Planned Maintenance
Schedule:
Components:
NBN
Locations:
VIC
Description:
We have been advised by our backhaul carrier for 3WER (Werribee), 3TMN (Tullamarine), 3CTA (Cheltenham), 3MEA (Nunawading Depot), 3LIL (Lilydale), 3HRS (Horsham), 3WHL (Wheelers Hill), 3STK (St Kilda), 3KEY (Keysborough), 3SHP (Shepparton), 3KGP (Kings Park), 3BEN (Bendigo), 3RWO (Ringwood), 3GEE (Geelong), 3SMR (South Morang), 3NBA (North Balwyn), 3FSR (Footscray) that they will be performing a permanent cable repair which may affect nbn services to this POI for up to 8 hours during the outage window.
NBN POI 4KLG (Petrie), 4CAB (Caboolture), 4APL (Aspley) - Splice Infrastructure Replacement
Planned Maintenance
Schedule:
Components:
NBN
Locations:
QLD
Description:
We have been advised by our backhaul carrier for 4KLG (Petrie), 4CAB (Caboolture), 4APL (Aspley) that they will be performing a Splice Infrastructure Replacement which may affect nbn services to this POI for up to 8 hours during the outage window.
NBN POI 3KGP (Kings Park) NNI Rehoming
Planned Maintenance
Schedule:
Components:
NBN
Locations:
VIC
Description:
Virtutel will be moving services from Legacy NNIs to new NNIs at 3KGP (Kings Park). Services at these POIs may be disrupted for up to 3 Hours during the outage window.
NBN POI 6KAT (KATANNING WA) NNI Rehoming
Planned Maintenance
Schedule:
Components:
NBN
Locations:
WA
Description:
Virtutel will be moving services from Legacy NNIs to new NNIs at 6KAT (KATANNING WA). Services at these POIs may be disrupted for up to 3 Hours during the outage window.
Start Time: 05/11/2026 00:00 AWST End Time: 05/11/2026 03:00 AWST
Start Time: 05/11/2026 00:00 AWST End Time: 05/11/2026 03:00 AWST
VIC-SA Hazard Latency Increase due to Planned Works
Planned Maintenance
Schedule:
Components:
Intercapital/International Backhaul Networks
Locations:
SA, VIC
Description:
This is a hazard notification to advise that latency between VIC-SA may increase during the outage window due to planned fibre works being undertaken by our Backhaul carrier between Adelaide and Melbourne. There should be no disruption to traffic as it will take other paths.
NBN POI 4APL (Aspley), 4CAB (Caboolture), 4KLG (Petrie) - Fibre Cable Migration
Planned Maintenance
Schedule:
Components:
NBN
Locations:
QLD
Description:
We have been advised by our backhaul carrier for 4APL (Aspley), 4CAB (Caboolture), 4KLG (Petrie) that they will be performing a fibre cable migration which may affect nbn services to this POI for up to 6 hours during the outage window.
NBN POI 3MEA (Nunawading Depot), 3HRS (Horsham), 3STK (St Kilda), 3KEY (Keysborough), 3CTA (Cheltenham) - Fibre Cable Replacement
Planned Maintenance
Schedule:
Components:
NBN
Locations:
VIC
Description:
We have been advised by our backhaul carrier for 3MEA (Nunawading Depot), 3HRS (Horsham), 3STK (St Kilda), 3KEY (Keysborough), 3CTA (Cheltenham) that they will be performing a fibre cable replacement which may affect nbn services to this POI for up to 8 hours during the outage window.
Intercapital Fast Path SYD - PER - Fibre Cable Relocation
Planned Maintenance
Schedule:
Components:
Intercapital/International Backhaul Networks
Locations:
WA, NSW
Description:
We have been advised by our backhaul carrier for our Intercapital Fast Path SYD - PER that they will be conducting a Fibre Cable Relocation, which may affect services to this POI for up to 6 hours during the outage window.
NBN POI 3BEN (Bendigo) - Network Router Software Upgrade
Planned Maintenance
Schedule:
Components:
NBN
Locations:
VIC
Description:
We have been advised by our backhaul carrier for 3BEN (Bendigo) that they will be performing a Network Router Software Upgrade which may affect nbn services to this POI for up to 7 hours during the outage window.
NBN POI 3WER (Werribee) NNI Rehoming
Planned Maintenance
Schedule:
Components:
NBN
Locations:
VIC
Description:
Virtutel will be moving services from Legacy NNIs to new NNIs at 3WER (Werribee). Services at these POIs may be disrupted for up to 3 Hours during the outage window.
Intercapital Fast Path SYD - PER - Fibre Cable Relocation
Planned Maintenance
Schedule:
Components:
Intercapital/International Backhaul Networks
Locations:
WA, NSW
Description:
We have been advised by our backhaul carrier for our Intercapital Fast Path SYD - PER that they will be conducting Optic Fibre relocation/repair work, which may affect services for up to 6 hours during the outage window.
NBN POI 2RYD (Ryde), 2CAM (Campsie), 2GBE (Glebe), 2MIR (Miranda) - Cable and Splice Relocations
Planned Maintenance
Schedule:
Components:
NBN
Locations:
NSW
Description:
We have been advised by our backhaul carrier for 2RYD (Ryde), 2CAM (Campsie), 2GBE (Glebe), 2MIR (Miranda) that they will be performing some Cable and Splice Relocations which may affect nbn services to this POI for up to 8 hours during the outage window.